WE CLEAR UP YOUR DOUBTS
How long will it take for my order to arrive?
Shipping is done through Correos de Costa Rica. Once payment is confirmed, delivery time is 1 to 3 business days, depending on the region of the country.
Can I exchange a garment if it doesn't fit me?
Yes. We accept exchanges within the first 7 days of delivery, as long as the item is unworn, with tags attached, and in its original packaging. More information is available in our Returns and Exchanges section.
Can I return a discounted or clearance product?
Clearance items or items marked as “Final Sale” are not eligible for returns unless they have a manufacturing defect.
What sizes do you carry?
Our T-shirts range from sizes S to XXL . You can check the Size Guide on each product or in the dedicated section.
How do I know my payment is secure?
At ZILAH, your security comes first. That's why all payments in our online store are processed through TILOPEY, a Costa Rican payment gateway certified to the highest security standards.
Our payments include:
- Data encryption to protect your financial information.
- 3D Secure 2.0 authentication that verifies your identity in every transaction.
- Tokenization technology, which prevents the storage of sensitive data.
- Real-time anti-fraud monitoring.
The entire process is done directly on our website, without redirects, for a smooth and reliable experience.
Do you ship internationally?
Currently, we only ship within Costa Rica. If you're abroad and want to purchase, please contact us and we'll find a personalized option.
How do I contact ZILAH if I have a question?
You can contact us via WhatsApp at 8442-4530 or via direct message on our social media channels.
We are here to help you!